From your first call to the guarantee handover, here is exactly how a job runs with us — free survey, fixed written quote, our own team, and no money before materials are on site.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 01962 809171You should know exactly what happens from the moment you call to the day we hand over the guarantee. No vague promises, no surprises on the invoice. Here is precisely how a job runs with us in Winchester — the same process on a £200 gutter repair as on a £12,000 re-roof.
We are a family firm working across Winchester and the surrounding villages since 2003. Most of our work comes from repeat customers and neighbours’ recommendations, which only happens if every job is done straight. That is the whole business model: do it properly, price it honestly, stand behind it.
A proper survey is not a two-minute glance from the pavement. On Winchester’s varied stock we check different things depending on what you own:
We always go into the loft where we can. Half of every roof problem is only visible from inside — daylight through the felt, water staining on the rafters, a wet chimney breast. A survey that skips the loft misses half the story.
You call 01962 809171 or book a callback and we phone you back within 2 hours (8am–6pm, Mon–Sat). We ask enough to understand the job and book a free survey — usually within a few days, same day for emergencies.
We inspect every elevation and the loft, trace the actual fault, and — crucially — tell you honestly whether you need the work at all. No call-out fee, no obligation.
Within 48 hours you get a fixed-price written quote naming the exact work, materials, access method and VAT. One number, no moving parts, nothing hidden.
We agree a firm date. Scaffold, where needed, goes up one to three days before. We tell you what to expect for access, noise and parking.
Scaffold or towers go up safely; on conservation streets around Kingsgate or in St Cross we arrange any pavement licence with Winchester City Council in advance.
Done by our own team, not subcontracted. Matched materials, correct fixings, lead dressed to code. We keep you posted daily on anything we find.
We sheet below the work, clear every nail and offcut, and take all waste away. The site is left as we found it.
We walk the finished job with you, hand over the written 10-year workmanship guarantee and any manufacturer warranties, and keep your record on file for aftercare.
A recent example shows how it runs. A homeowner in Weeke called about a damp patch on a bedroom ceiling. On the survey we traced it not to the ceiling above but to a cracked lead soaker at the chimney a metre away — a classic Winchester terrace leak path. The written quote was £480 for a re-lead and two slipped tiles, fixed price. Scaffold was not needed; the work ran from a tower in a single morning three days later. We photographed the finished lead, cleared the debris, and issued the 10-year guarantee that afternoon. The homeowner had had two other quotes, both for a much larger “roof overhaul” neither roof needed.
We arrange all access and it is always itemised in your quote — never a hidden extra added later. On the tight lanes of the historic core around Great Minster Street and Kingsgate Street, scaffold often oversails the public footway and needs a licence, which we obtain from Winchester City Council; allow a few working days for it. On the post-war estates — Stanmore, Harestock, Badger Farm — driveway access means most jobs need no permit at all. We tell you upfront which applies to your property.
Our 10-year workmanship guarantee is in writing and transferable if you sell. If a fault appears in work we have done, we come back and put it right — no quibbling, no re-charge. It is backed by full public liability insurance and NFRC registration. We claim it on every page of this site; this is where we substantiate it. Manufacturer warranties on tiles, membranes and lead sit on top, often running 25–50 years.
There is no deposit on repairs under £500, and on larger jobs you never pay anything before materials are physically on site — the clearest protection against the rogue-trader pattern of taking a deposit and disappearing. We invoice with VAT shown, and we are happy to provide documentation for insurance or landlord records. If you want to know more about choosing any roofer safely, read our guide to choosing a Winchester roofer.
No. Surveys and written quotes are free with no call-out fee and no obligation. We would rather give you an honest assessment and earn the work than pressure you into it.
For a free survey, usually within a few days. For genuine emergencies — active leaks, storm damage — we attend 24/7, typically within 2–4 hours.
Our own team. The people who quote your job are the people who do it, which is how we keep quality and accountability consistent.
No deposit on repairs under £500. On larger jobs, staged payments — but never anything before materials are on site. VAT is shown on every invoice.
Yes, and it is itemised in your quote, never added later. On Winchester’s conservation streets we obtain any pavement scaffold licence from the city council in advance.
Workmanship on the work we carry out, in writing and transferable if you sell. Manufacturer warranties on materials sit on top. Storm and impact damage is an insurance matter, which we document for your claim.
Yes. If your roof does not need what you called about, we tell you. An honest “you don’t need this” keeps customers for decades.
Last updated: August 2026
Last updated: August 2026